Poor service? You're busted
Check out Jeff Brook's post on poor service: Donor Power Blog: Poor service? You're busted.
Great links to a scary (but believable) call to AOL and a Comcast tech guy asleep on a couch on hold with his own tech support!
But then check yourself, is your nonprofit giving any better service?
How hard is it for people to get information from you? Is it like canceling an AOL account?
Bad service used to "just" lose customers. Now it's causing the employees to lose their jobs. This stuff is going out all over the blogosphere now. (Personally, I'm all for accountability.)
So remember, if you identify ways to improve your service, you may just be saving your organization and your job.
posted by Marc A. Pitman, CFCC @ 7/25/2006 01:15:00 PM
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1 Comments:
In my opinion the United States government under the current administration and with the support of Republican Party using
the doctrines and methods of fascism. They have set in place a
system of government in which a dictator George Bush and a single
party have absolute power over the
politics, industry, etc. of this country, and seek to stay in power by promoting nationalism, racism,
and militarism. Why has the American people allowed this to
happen?
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